Privacy & POPIA Policy

At OzenOzy Group, we are committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA). We collect and process your data only for the purpose of fulfilling your orders and providing our services.

Refund & Cancellation Policy

Digital Products (PDFs): Due to the nature of digital content, all sales of PDF books are final. Unfortunately, there are no refunds on PDFs once the download link has been generated or sent.

Physical Products (Hardcover Books): If you receive a hardcover book with manufacturing defects, you may return it to us. Upon verification of the defect, we will send you a new replacement copy at no additional cost.

Shipping Policy

Customers are responsible for all shipping costs associated with their orders. Shipping fees will be calculated and added at checkout, and customers will cover these costs themselves.